Case Study

Name of case study

Key Performance Indicators

 

Key performance indicators are a useful method to bench mark progress. DB Construction used the following KPI’s for the period April 2010 to March2011. The measures will change slightly for the 2011 – 2012 year so as to reflect the progressive nature of our business.

Complaints

  

  

Responsibility

April-June

Jul-Sep

Oct-Dec

Jan-Mar

Yr End

Complete 95% of works without non conformities being raised by clients every year. 

CM 89% 100% 100%    

Complete 95% of work without general complaints from the public every year. 

MD & QSHE 100% 100% 100%    
If the above are achieved four out of four quarters look to increase this by 1% year on year. MRT x    

 

Completion Time & Tendering

Successes 

 

Responsibility

April-June

Jul-Sep

Oct-Dec

Jan-Mar

Yr End

Complete 95% of projects on time and if not before and to the clients specifications. Completion time is on DB-0022. 

CM & MD

100%

4/4

80%

8/10

75%

3/4

 

 

Number of PQQ's applied for against number of PQQs received.

CM & MD

100%

1/1

71%

5/7

100%

2/2

   

Number of ITT's received against number fully returned with quality and cost.

CM & MD

83%

10/12

81%

13/16

50%

6/12

 

Number of returned ITT's to ITT's won.

CM & MD

 20%

2/10

 0%

0/13

33%

2/6 

   

Rolling averaging ratio of how many ITT's to each job won.

CM & MD

 1/5

 1/11.5

 1/7.25

   

 

Training Levels

 

 

Responsibility

April-June

Jul-Sep

Oct-Dec

Jan-Mar

Yr End

Raise staff skill levels in CSCS NVQ2 in General Operatives. Aim is 85% of site staff by July 2010, cited on DB-0033. Keep this figure above 85% through the year.

 QSHE 85%  94% 94%    

Have site staff pass CSCS H&S touch screen within 3 months of joining DB. Carry a minimum of 85% CSCS - in line with DB's Gold CSCS accreditation.

QSHE 100% 100% 100%    
Raise staff skill levels to to CPCS NVQ2 in machine operatives 50% of site by November 2009, cited on DB-0033. QSHE 60% 88% 88%    
Become 1400 registered by July 2009, and keep accreditation through auditing. QSHE  √  √  √  
Become 9001 registered by July 2009 and keep accreditation through auditing. QSHE  √ √   √
Become Investors in People certified and conduct job chats within 12 months. QSHE  √  √   √  

 

Client Satisfaction Levels

 

 

Responsibility

April-June

Jul-Sep

Oct-Dec

Jan-Mar

Yr End

Have 80% of jobs completed with a client satisfaction form DB-0022.

MD & CM

80%

4/5

83%

10/12

80%

4/5

 

 

Have 95% of client responses falling in the "satisfied" or "very satisfied" categories on the DB-0022.

MD & CM

100%

4/4

100%

7/7

100%

4/4

 

 

Have 95% of clients being "likely" to use the company again on DB-0022. MD & CM

100%

4/4

100%

7/7

100%

4/4

 

 

             

 

Environmental

 

 

Responsibility

April-June

Jul-Sep

Oct-Dec

Jan-Mar

Yr End

Complete 95% of projects with no environmental complaints or incidents, including noise, air, water & ground pollution.  To ensure that the above target is met, DB Construction will endeavour to complete the following objectives.

QSHE

100%

0/9

100%

0/29

100%

0/15

   

Conduct a minimum of 20 onsite inspections a year.

QSHE 4 16 3    
Ensure that a minimum of 50% of projects are inspected every year. QSHE 80% 50% 60%    
Aim for a 70% recycling rate for all wastes coming from operational sites. QSHE  81% 84%       
Work towards a zero tolerance of non compliance with applicable legal requirements, including ensuring all main contractors are meeting our competency DB-0027. QSHE  100%  100% 100%    

 

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